Exchange Policy
At O Esthetics, we prioritize providing exceptional services and experiences to our valued guests while supporting the health of our clinic and team. In line with our commitment to transparency and clarity, please review the following policy regarding our exchange only options for treatments and products:
All Sales are Final:
At O Esthetics all sales are final. Once a purchase has been made for any of our treatments or products, it is non-refundable.
Exchanging Products:
All Sales are Final:
Should you wish to exchange a product, it must be returned to the clinic with at least 3/4 of the product remaining and within 30 days of purchase date. The exchange will be made for a new product more suited to your skin concern.
We strive to accommodate our clients to the best of our ability while maintaining the integrity of our business operations. If you have any questions or require further clarification regarding our policies, please do not hesitate to reach out to our team. Please contact our clinic concierge Iva directly by phone or text at 587-841-0098 to initiate any needed exchanges or transfers.
Credits and Exchange Available:
While refunds are not offered, we understand that circumstances may arise that necessitate a change in treatment plans. In such cases, we are pleased to offer credits or exchanges for the equivalent value of the purchased treatment.
Change of Mind:
If you have purchased a treatment and subsequently decide that you no longer wish to proceed with it, we can provide you with credit for the amount paid. This credit can be applied towards another treatment or product of your choosing.
Relocation:
In the event that you relocate more than 50 kilometers away from our clinic, you have the option to transfer any remaining treatments on your account to a friend or family member. A transfer fee of $25 will be applied for this service transfer.
Cancelation & No Show Policy
At O Esthetics, we prioritize providing exceptional services and experiences to our valued guests while supporting the health of our clinic and team. In line with our commitment to transparency and clarity, please review the following policy regarding our appointment cancellation, late cancel, and no show policies.
All appointments require a minimum of 48 hours notice to avoid late cancellation charges.
Any guests who fails to notify us that they can't attend their appointment less than 48 hours ahead of time are subject to late cancellation fees as follows:
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$25 + gst for any appointments that are 15 minutes or less
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$50 + gst for any appointments that are 20 minutes to 1 hour
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$100 + gst for any appointments that are 1 hour or more
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$150 + gst for all Injection appointments
We understand that unexpected events may occasionally interfere with your scheduled appointments, and we strive to accommodate these situations with care and understanding. In such cases:
To facilitate the smooth management of your appointment changes, we kindly ask you to promptly contact us at 597-841-0098 and leave a voicemail. This ensures a timestamp for your request, allowing us to efficiently process your cancellation and make your reserved time available to other guests on our waitlist.
Additionally, if feasible, we appreciate you notifying your designated O Technician at the same time. In recognition of unforeseen circumstances, when you notify us promptly of any changes, we may, at our discretion, credit half of your cancellation fee back to your O Esthetics account. This credit can be used towards future products or services with us.
We deeply value each appointment opportunity and are dedicated to maximizing our booking calendars while providing personalized attention.
Your O Technician meticulously prepares for your services, and if you're unable to make your reservation, we're happy to accommodate others. Timely cancellations help us maintain the health of our business and offer flexibility to all clients. Your cooperation ensures smooth operations and ensures everyone receives exceptional service.Thank you for your compliance, understanding, and cooperation. We look forward to continuing to provide exceptional service and care for your skincare and wellness needs at O Esthetics, our technicians appreciate every opportunity to see you!